We would always try our best to resolve the problem for you upto the level of your satisfaction according to your time schedule but if you are still not satisfied, you can ask for a refund within 15 days of the payment if technicians can’t fix the problem within the given period of time.
You had all the prerequisites to resolve the problem.
There was no natural calamity that was out of human control or any other unexpected emergency caused by external agents that hindered the process of troubleshooting.
If you have agreed once that the issue is resolved then if the same problem occurs within 15 days, you will be eligible for a refund.
If you want to cancel your 1 year subscription plan after 15 days, single incident charge of $79.99 will be deducted from the total. Subscription cannot be cancelled after 45 days of purchase.